About People Incorporated
People Incorporated was founded in 1968 by parents of people with disabilities who were seeking better quality and more diverse services for their children. Today, the organization offers employment training and job development, day habilitation, community and family support services, residential services, and children's services including early education and care, early intervention, parenting programs, and preschool.
The story of our success
People Incorporated is a forward-thinking human service agency staffed by caring people who are proud to create opportunities for children, adults, and families throughout Southeastern Massachusetts.
Our mission is to strengthen our community for each of its members by providing premier services for children and adults of all abilities in a collaborative and creative environment.
Since our inception in 1968, we have been one of the largest providers of supports and services to people of ALL abilities in the community. As a partnership of specialized, integrated programs, we provide unique opportunities to people with life challenges. At the core of our agency is the belief that people benefit from the services we offer and deserve the highest level of quality support. With over 870 dedicated employees, we believe this is accomplished by creating positive partnerships between our agency and the community.
Our service model includes supports for individuals with intellectual and cognitive disabilities, and programs that address serious concerns faced within our community, including the school dropout problem, strengthening family support systems, and the need for improvement in the general health and well-being of our community.
Our success has been built upon a thoughtful, fully articulated business plan that we steadily change and improve. We established a set of 10 core values to guide us and have developed an annual strategic planning process that includes challenging but attainable goals in which all members of our organization participate. Over time, we have been able to create more understanding, value and focus on the key areas necessary for us to continue our path to opportunity.
Four Key Indicators
(1) Quality Service
(2) Employee Recognition and Reward
These four key indicators guide our long-term planning and permeate every aspect of our daily activities. We present them to you so that you may better understand and appreciate what we have accomplished, what we seek to achieve, and why we do so.
Our future is dependent upon our ability to provide premier services that individuals and funders need, respect, appreciate, wish to continue, and upon which we seek to build. We gather input from many sources and offer many vehicles through which ideas and suggestions surface to the highest levels of the organization. We have established a continuous quality improvement committee and most importantly, remain open to criticism, transparent in our actions, and delegate significant responsibilities to our management team. There is no substitute for quality. We have no acceptance of mediocrity and maintain a constant drive to become better.
Our greatest asset is the talented workforce that fuels our success. We have made a strong and continually improving commitment of respect to our workforce. It is the value that we place on our workforce that allows us to continue to grow and succeed. We offer a wide range of financial rewards to employees to recognize their contributions to our success. We offer many educational and professional training opportunities so that they may improve their ability to secure a better future. We commit to a variety of internal career ladders and promotions so they may have a career at People Incorporated, not just a job. We offer wellness programs, opportunities to participate in our community, and much more to create a satisfying work experience that is superior to other organizations.
To add value and variety to what we do, we must grow. Our growth continues to add layers of additional quality to the services we provide. Each program service now has more expanded abilities to meet individual and community needs as we continue to build upon a more extensive set of supports. We have become one of the largest employers in the SouthCoast with more than 870 talented and professional employees. We are a robust, economic engine for the community. Growth prevents stagnation, increases opportunities for community collaboration and builds opportunity for our community workforce. Our growth and strength ensure we can successfully compete with organizations outside our area, thereby making our community that much stronger and more viable.
Sustainability is a crucial component of our future viability as an organization and our capacity to succeed. To ensure a stable and secure future, strengthen our resources, develop creative solutions, manage risk, and build our community, we must be profitable and sustainable. Profitability has secured the future of the Diabetes Association and the SMILES Mentoring programs. It allowed us to help organize and financially support Kids-A-Palooza and Block-A-Palooza. It provided the funds for a major investment in the establishment of two full-service community centers in Fall River (4 South Main Street and the Community Engagement Center at the Resiliency Preparatory Academy), and it helps us to provide a better work experience for our employees.